The start of term often brings an increase in the number of turnaway problems encountered by library users. Did you know that we track turnaway alerts, to help fill ebook needs without patrons having to request access? This spreadsheet (also linked on the ebook Libguide) shows the title, platform, current level of access, and notes about actions taken or other platforms on which the title is available.
The Bibhelp team can look after upgrading our access or suggesting a preferred link to the Course Materials team to solve these problems. If you encounter a message indicating that an eBook is already in use, you can check this spreadsheet to see if access is available elsewhere. In some cases, the ebook is no longer available, but we may have print copies that could be borrowed instead.